Terms and Conditions

The Cloakroom B.V. (subsequently ‘The Cloakroom’)

Het Lentfert 51

7547SN Enschede

Internet: www.thecloakroom.nl

E-mail: service@outfittery.com

Management: Corinna Powalla

Registered office: Amsterdam

Registration number: NL852641205B01


1.1. The terms and conditions mentioned below apply for the usage of the website www.thecloakroom.com as well as by telephone for offers, deliveries, services, and contracts conducted with The Cloakroom’s customer consultants. Separate conditions are not recognized unless The Cloakroom explicitly agrees to do so in written form.

1.2. These terms and conditions exclusively bind and authorize consumers. A consumer as defined by the below-mentioned regulation is every natural person entering into an agreement for reasons which are predominantly of neither commercial nor self-employed character. Consumers will subsequently also be referred to as ‘customers’.


2.1. The Cloakroom is an online service provider which enables interested parties to provide individual information about their person and taste in men’s fashion within the context of a questionnaire or phone call. Based on this information about the customer, The Cloakroom assembles an outfit for the customer which consists of several items of clothing, and sends this outfit to the customer. The responsibility of assembling the outfit lies exclusively with The Cloakroom. After receiving the articles, a contract of purchase is validated only when the customer accepts the articles (tentative purchase following paragraphs 4.1 to 4.4). The customer thereby agrees, that The Cloakroom will assemble an individual selection of clothes for him and send it to him.

2.2. The Cloakroom reserves the right to continuously update and adjust individual functionalities of its service, and, if necessary, limit them.

2.3. The Cloakroom reserves the right to change these terms and conditions at any time by deleting, replacing, or supplementing sections. Every order is subject to the terms and conditions which are valid from the effective date, unless a mandatory change of these terms for legal or regulatory reasons becomes inevitable (in this case the most recent version of the terms will also apply to orders placed before they came into effect).


3.1. For usage of The Cloakroom’s Internet-based services it is necessary to register in The Cloakroom’s online system. The customer must enter a valid email address when registering and must set a password. It is the customer’s sole responsibility to make sure that no rights of others are violated in this process. The customer is obliged to keep his personal login credentials confidential and prevent unauthorized third parties from accessing them.

3.2. Registration is free of charge. A right to membership at The Cloakroom does not exist. The Cloakroom can tie the registration to additional requirements (e.g. data check). The customer is obliged to disclose the given information accurately and in due form when registering. While holding an active membership at The Cloakroom, changes to the given data must be disclosed without delay or solicitation on the part of The Cloakroom. Regardless of successful registration, no legal claim for usage of the services offered inherently exists.

3.3. The customer is obliged to provide an email address to The Cloakroom. The Cloakroom is entitled to send relevant statements for the customer to this email address unless a more binding form of communication is legally or contractually specified.

3.4. The customer authorizes The Cloakroom to contact him for the settling of a contract via phone or any other means of communication.

3.5. The customer is only authorized to use the Internet-based services provided by The Cloakroom via the usual programs (Internet browsers) or via software provided by The Cloakroom if need be. Improper usage is, in particular, access via automated software (e.g. scripted programs). This applies especially if the software in use serves for generating or claiming specific data.

3.6 .It is prohibited to copy or otherwise make use of content from The Cloakroom’s web pages without prior approval by The Cloakroom.


4.1. Customers purchase on a trial basis at The Cloakroom. A purchase contract on trial in accordance with § 454 BGB is subject to the condition of approval by the customer. A contract on trial is set in effect by way of offer and acceptance.

4.2. An offer to buy is set by the customer when dispatching an order by activation of the relevant button. This offer is binding for the customer for four weeks. The Cloakroom reserves the right to refuse customers’ offers without stating reasons for doing so. Mailing of a confirmation by The Cloakroom does not constitute an acceptance of this purchase offer. It only serves as a confirmation of receiving the order. The offer is accepted by The Cloakroom only when this acceptance has been stated (via email) to the customer or when The Cloakroom dispatches the articles.

4.3. The customer grants The Cloakroom the unilateral right to determine power according to § 315 BGB with respect to the articles. This means that the selection of articles which will be sent to the customer falls to The Cloakroom exclusively, whereby every postal package will - as a general rule - contain articles with a max. worth of € 1.500. The individual articles’ worth can be understood from the price list included in the delivery.

4.4. The purchase contract closed according to paragraph 4.2 becomes binding when the customer declares his acceptance of the delivered articles to The Cloakroom within ten days after receiving them (‘period of endorsement’). Articles which are not returned by the customer to The Cloakroom within the period of endorsement count as accepted. Remaining silent counts as acceptance according to § 455 BGB. Articles which the customer doesn’t wish to retain can be returned within the period of endorsement free of charge and without limitations. The customer is asked to use the enclosed return form and return ticket if possible. The right of revocation as stated in paragraph 9 of this document remains unaffected.

4.5. The Cloakroom collects or uses probability values for the purpose of determining the reason, execution, or termination of the contractual relationship which - inter alia - make use of address data.


5.1. Delivery, as well as returns of articles, are free of charge for the customer. Delivery of articles is generally carried out within 3 to 5 working days after The Cloakroom has accepted the offer by the customer, that is from the time the articles are shipped respectively after confirming the order via email. The Cloakroom currently delivers to The Netherlands, Belgium, Denmark and Sweden exclusively.

5.2. The Cloakroom employs various shipping companies. Not all providers offer a digital tracking system, therefore in certain cases the expected delivery date is determined based on our experience.

5.3. Customers are asked to use the enclosed return ticket when returning a package. The Cloakroom only accepts returned articles which are being returned with original labels and The Cloakroom barcode. In the event that the customer wishes to make use of his right of revocation in accordance with paragraph 9 of these terms, and returns the articles without original labels, he is required by law to compensate The Cloakroom for the loss in value.


Articles sent by The Cloakroom remain the property of The Cloakroom until complete settlement of the account balance.


7.1. The customer will receive a delivery note with delivery of the articles including a price list. The specified prices are final, including, in each case, the relevant German VAT and other price components. No additional costs for delivery apply.

7.2. After expiration of the period of endorsement according to paragraph 4.4, The Cloakroom will prepare a digital invoice with the total payable amount for the accepted articles to be sent to the customer via email.

7.3. The Cloakroom provides the payment methods credit card and purchase on invoice as payment options to the customer. The customer can, before ordering, find all information on accepted methods of payment at any time on the website. The Cloakroom reserves the right to not offer individual methods of payment or only offer them for particular orders.

7.4. Payment of the invoiced amount is due five days after receiving the invoice.

7.5. At the selection of the ‘purchase on invoice’ or the ‘decide later’ payment option The Cloakroom conducts, after an order has been placed, a solvency check based on mathematical-statistical methods with Alektum Group. Within the limits of legal regulations and taking into consideration the relevant interests that need to be protected, we will transfer personal data to the credit agency. We will transfer, alongside name and birthdate of the customer, also address data. Based on this information, a statistical probability of loan default will be calculated and based on this calculation it will be determined whether a contract will come into effect. At the selection of the payment method ‘credit card’ a solvency check is not conducted by The Cloakroom.

For more information regarding the solvency check, please refer to the FAQ section which can be accessed on The Cloakroom’s website at anytime.

All data-related operations (e.g. collection, processing, and transfer) are conducted according to legal regulations. Data relevant to business transactions are stored and forwarded to service providers entrusted by us, when required for the processing of orders.

7.6. In the case that the customer cannot meet his payment obligation(s), he is, after being reminded by The Cloakroom about the overdue payment and The Cloakroom giving the customer a period of 14 days to meet the payment obligations, after not having met the payment within the period of 14 days, obliged to pay the legal interest over the amount due as well as The Cloakroom is allowed to charge the extrajudicial costs he made. These debt collection costs will be a maximum amount of 15% of the due amount up until amounts of € 2.500, however with a minimum amount of € 40,-. The Cloakroom can change the amounts and percentages mentioned above in favour of the customer.


8.1. Guarantee is given according to the Defects Liability Law.

8.2. The customer has no right to damage compensation. Exempt from this are claims regarding physical injuries and life-threatening injuries, injuries to health or resulting from a breach in core elements of the contract (cardinal duty), as well as liabilities for other damages resulting from intentional or gross negligence by The Cloakroom, its legal representatives or auxiliary persons. Core elements of the contract are those which are relevant for reaching the goal of the contract.

8.3. In the event of a breach in core elements of the contract, The Cloakroom is only liable for damages typical to the contract and predictable in the case that they have been caused by negligence, except for claims by the customer based on injuries of life, body or health.

8.4. The limitations specified in paragraphs 8.2 and 8.3 are also valid for The Cloakroom’s legal representatives and auxiliary persons, if claims are asserted directly towards them.


After approval of the goods in accordance with section 4.4, the following right of revocation shall be given to the customer:

9.1. Right of revocation

You are entitled to the cancellation of this contract within 14 days without stating any reason. Your right of revocation is valid for 14 days from the day on which you, or an appointed third party who is not the carrier, have respectively accepted the articles. However, the period does not begin until the purchase contract has become binding by the approval of the purchased goods.

To exercise your right of revocation, you must inform us (The Cloakroom B.V., Het Lentfert 51, NL-7547SN Enschede, Phone: +49 (30) 255 585 260, Email: service@outfittery.com) by way of an unambiguous statement (e.g. a letter sent by mail, an email) of your decision to cancel this contract. You can use the attached sample form, however, this is not mandatory.

To meet the deadline for cancellations it’s sufficient to inform us that you are executing your right of revocation before the period for cancellation is over.

9.2. Effects of cancellations

In the case of the cancellation of this contract, we are bound to immediately refund all previously received payments, including delivery costs (excluding additional costs resulting from any alternative forms of delivery you may have chosen in place of the offered, cheapest standard delivery option) within 14 days at the latest from the day on which we are notified of your cancellation of the contract.

We will use the same method of payment which you used for the initial transaction to process your refund, unless otherwise agreed upon with you; under no circumstances will we charge you any fees for reimbursement. We can refuse to issue a refund until we have received the articles back or until you can prove that you returned the articles, depending on which comes first.

You are obliged to return the articles immediately within 14 days at the latest from the day on which you notify us of the cancellation of the contract. The deadline is met if the articles are posted or personally returned before the period of 14 days is over.

The cost of the return delivery of the articles will be paid by The Cloakroom. You will only be responsible for paying for any consequential loss in the value of the articles which may result from their being handled in a manner unnecessary for checking their quality, properties, and functionalities.


Collection, processing and the storage of data is exclusively done in accordance with the guidelines provided by the German Privacy Law. For more information concerning the consent of the customer and regarding the collection, processing, and usage of data please refer to the Privacy section which can be accessed on The Cloakroom’s website at anytime via the menu item ‘Privacy’.


The Cloakroom is authorised to transfer any rights and obligations resulting from the contract in full or in part onto third parties. In the case of such a partial or full transfer of rights and obligations onto a third party, the customer is entitled to cancel the contract at the time of handover.


Permission is granted to The Cloakroom by the customer to sell any outstanding debt to a third party for the purpose of collection (‘Factoring’).


13.1. For contracts concluded between The Cloakroom and its customers, German law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. In the case of contracts with consumers, this choice is valid only in so far as the protection afforded by mandatory provisions of the law of the country in which the consumer is habitually resident is not withdrawn.

13.2. These terms and conditions remain valid for all remaining items in the event that individual paragraphs become ineffective. Statutory provisions replace any existing ineffective paragraphs. In the case that this constitutes an unreasonable hardship for one of the parties, the terms and conditions become invalid as a whole.

13.3. Link to the European Commission online dispute resolution platform: www.ec.europa.eu/consumers/odr (according to the regulation for online dispute resolution in consumer a airs).

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